In April, Meta removed over 11.6 million pieces of inappropriate content from Facebook across 13 policies and more than 5.4 million pieces of objectionable content from Instagram across 12 policies in India.
Facebook received 17,124 reports through the Indian grievance mechanism in April, and provided tools for users to resolve their issues in 9,977 cases. These tools include pre-established channels for reporting specific violations, self-remediation options such as downloading data, and avenues to address account hacking issues, according to Meta’s monthly report, which complies with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Meta reported, “Of the other 7,147 reports that required specialized review, we analyzed content according to our policies and took action on 4,303 complaints in total. The remaining 2,844 grievances were reviewed but may not have resulted in action.”
On Instagram, the company received 12,924 reports through the Indian grievance mechanism. Meta stated, “Of these, we provided tools for users to resolve their issues in 5,941 cases.”
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For the other 6,983 reports requiring specialized review, Meta analyzed content and took action on 3,206 complaints in total. The remaining 3,777 reports were reviewed but may not have led to any action.
Under the new IT Rules 2021, major digital and social media platforms with more than 5 million users must publish monthly compliance reports.
Meta explained, “We measure the number of pieces of content (such as posts, photos, videos, or comments) we take action on for violating our standards. Taking action can include removing content from Facebook or Instagram or covering disturbing photos or videos with a warning.”